We aim to process your order within 5 working days (small jobs are normally quicker), once processed we will ship via...

• Standard: £5 (Royal Mail - Tracked) | Typically 2 business days [Free for orders over £100]
• Expedite: £8 (APC - Tracked) | Next day service

Yes, we welcome collection from our workshop at BS35 3TE. Select the collection option during checkout.

When your order is complete we will email you to advise its ready.

Yes, we offer a design service.

We can often work from sketches, or basic dimensions that your provide (e.g. I require a gasket 40mm x 40mm with central hole 10mm).

We can provide both 3D models and 2D drawings of parts for approval before manufacture.

Please note this is a charged design service (minimum fee £20) where possible we do recommend you create you own design file. See our design guidelines page for more information.

Existing customers (pre-2025), will need to re-register to use our new website (Sorry for the inconvenience). If you continue to have issues please contact us.

Yes, we are working on adding this to automatically to our website, but in the meantime please email us with your requirement/quantity.

Note we do need to review your design file to provide bulk costings.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We can process many materials as listed below and are happy to try further materials on request.

• Laser cutting and engraving - Acrylic, Perspex, Plastics, PVC, Glass, Acrylic Mirror, Leather, Slate, Stone, Paper, Granite, Wood, Cork, Glass, Crystal, Garments, Denim, Paper, Leather, Rubber, Stones, Ceramic, Gaskets, Mobile phones.

In most cases...yes!

We can process sheet sizes upto 1m x 0.6m (the size of our laser machine bed). If you require larger sheet sizes please contact us.

• Online orders - No.
• Workshop visits/custom engraving or material requests - Minimum charge £10.

Yes, this is a common request. Personalising cutting boards, drink bottles, wallets, picture frames etc is common for us.

Please drop us an email info@laserlab.co.uk or call us to discuss further

Note: We do avoid processing your precious items, (laptops, phones etc) ... just in case of issues!

Yes. We can supply a 70mm x 70mm coupon of our stocked materials for your review.

Each coupon includes an example of:-

• laser cutting
• line engraving
• raster engraving.

Plasma cutting is a process that cuts through electrically conductive materials (e.g. metals) by means of an accelerated jet of hot plasma.

The process uses a compressed gas which is blown through a focused nozzle at high speed towards the work piece.  An electrical arc is formed within the gas, creating a channel of plasma.  By controlling the movement of the plasma nozzle via a CNC machine accurate shapes can be cut.

Typical materials we cut by plasma include Steel, Stainless steel, Aluminium, Brass and Copper.

• Thicknesses 0.8mm to 8mm.
• Maximum sheets siz 1.2m x 1.2m
  
  We stock a range of metal grades and thicknesses (though availability can vary).

If you require an alternative metal please let us know, in some instances we can also cut customer supplied material.

Laser cutters can cut metals and non-conductive materials, lasers can also perform additional processing including engraving. The lasers used at Laser Lab have a CO2 laser source and are relatively low powered, best suited to plastics, timbers etc, (metal cutting lasers typically require over 1000W of power).

Plasma cutting is used exclusively for cutting metals, it is faster than equivalent lasers and can cut much thicker material.

Plasma is best suited to simple shapes, brackets etc.

Due to the manner the machine has to pierce then profile cut the material it is not suitable for intricate shapes.

• The cut edge will have an oxidised layer.
• The cut edge can deviate from 90 degrees (typically +/-10 degrees),
• Pitting at corner profiles and lead-ins can occur.
• Edges can be rough, especially noticeable on small intricate parts.